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Message:
Ok,
I'm not one for testimonials, particularly since
they tend to be abused and contorted. However,
in the short time that I've dealt with t-mobile-gear,
I am pleased. Here is why.
Ultimately, 6 or so months ago, when I was trying
to track down the T-39
I currently have, I found one on t-mobile-gear, but felt
it was too expensive, and bought via www.im****
. I kept a bookmark for t-mobile-gear however, since
I am horribly addicted to new toys, leeding edge
hardware, partly in light of my job as a security
analyst (testing wireless products is one of my
many hats), and mostly because of my desire for
the latest toy.
I
had a HBH-10 headset with my T-39. It worked fine,
and I liked it, until I broke it. Speaking with
the Ericsson rep here (there are no Ericsson support
facilities in the US, sadly), I found out that
they were going to release the HBH-15.
So, I kept searching for, and trying to purchase
one. I finally put in an order with Ex***** -
where, on their web page they stated 'estimated
7 days' delivery. That was on December 6th that
I ordered this. Just before Christmas, I got an
email stating that delivery for Christmas was
not going to happen because of the backlog in
supply from Ericsson, and would I like the HBH-20.
I told them no, I wanted the HBH-15 and when could
I expect delivery. No response. Finally, this
week, I got fed up, I called Allt*****, and t-mobile-gear.
Allt***** had no supplies. I found one URL that
pointed to a place in the US - horribly overpriced,
but said it was available. They said (and I quote
to show you how absurd this was) "we sold the
last one hours ago, and expect delivery on some
tomorrow" . Give me a break. Thus, I send the
online email questions (somewhat pointed and even
rude?) about having the product in stock.
Ali
kindly ignored my snide remarks and convinced
me that t-mobile-gear, indeed, had the product, at which
I said I"d take it. This is not the end of the
story - I also became a bit confused with the
requirements for ordering, since I essentially
only have a visa and an amex card. He graciously
helped me with the requirements, and I fired off
the needed documents. And, here we are. a happy
customer, who will not forget the extra efforts,
and , as with my own company - despite that prices
sometimes are higher than available elsewhere,
the level of service supports that added expense,
and is welcome.
Thanks
to all involved. I realize I did not spend a fortune,
and only bought a tiny thing, but I had a very
pleasing experience - much personal attention
- and I am certain to return for more. Many thanks.
/john
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